UKG recognized as a leader in workforce management for the sixth consecutive year in Nucleus Research report

Weston, Florida – For the sixth consecutive year, UKG, a leading provider of human resources (HR), payroll, and workforce management solutions, has been named a Leader in the 2025 Nucleus Research Workforce Management (WFM) Technology Value Matrix. This prestigious acknowledgment reinforces UKG’s continuous success in offering innovative and effective workforce management tools that help businesses across various sectors streamline operations, improve employee satisfaction, and drive productivity.

The Nucleus Research WFM Technology Value Matrix is an annual evaluation that assesses how well workforce management solutions meet both current and future customer needs. UKG’s position as a Leader highlights its ability to provide a unique combination of usability and advanced functionality, making it a go-to solution for businesses looking to optimize their workforce management processes. UKG’s solutions are recognized for their intuitive user interface, deep functionality, and integration of artificial intelligence (AI) technology.

The recognition comes in part due to UKG’s introduction of several new features in its AI-powered UKG Pro Workforce Management suite. The company has made significant strides by introducing AI agents, industry-specific tools, and enhanced payroll visibility for global operations. The latest innovations also include advanced solutions tailored to key sectors such as healthcare, manufacturing, and retail, further solidifying UKG’s leadership in the workforce management space.

In particular, the Nucleus report commended UKG for its ability to help organizations manage complex workforce needs. The UKG Pro Workforce Management suite includes a wide range of features that simplify processes while delivering actionable insights in real time. Among these features, UKG One View stands out as a game-changer for global payroll management. This solution offers organizations a unified, real-time view of payroll data across multiple countries, helping businesses streamline payroll processes and improve accuracy. By synchronizing payroll from various in-country providers, UKG One View enhances global payroll visibility and simplifies the payroll management process for large organizations.

Read also: Florida State Parks and Florida Prepaid are joining efforts to encourage families to explore nature while preparing for college

Additionally, UKG’s AI capabilities have been a major focus in the report, particularly the UKG Bryte agentic AI. One of the notable features is the Meal and Break AI agent, which helps mitigate risks related to labor law violations by alerting frontline managers when employees need to take their breaks. This tool ensures compliance with regulations, improving both legal adherence and employee wellbeing. Another key innovation is the self-scheduling agent for healthcare professionals, which creates personalized schedules based on staff preferences, credentials, and shift eligibility, ensuring that hospitals and clinics are always adequately staffed without overburdening employees.

Shawn Miya, Assistant Director of Sustainability at UKG, commented on the impact of these innovations, saying, “UKG technology allows us to take better care of our people and our patients. Our staff can see their schedules in UKG and pick up shifts at their home unit or nearby facilities, which gives them better work-life balance and has contributed to an increase in retention. The changes we’ve put in place as a result of implementing UKG technology have helped us save $2.8 million.” This quote underscores how UKG’s technology not only benefits the workforce but also helps organizations achieve significant financial savings.

The UKG Pro Workforce Management suite also includes other powerful tools aimed at improving productivity and employee engagement. UKG Strategic Workforce Planning, for example, offers both short-term forecasting and long-term capacity planning, helping businesses predict and proactively address potential labor shortages. Meanwhile, UKG Talk serves as a communications platform that allows employees to connect with each other, regardless of their shifts, roles, or locations. The platform enables two-way messaging, company-wide announcements, and the formation of employee resource groups based on shared interests, enhancing internal communication and collaboration.

Another key offering, UKG Pro Employee Voice™, provides a conversational survey solution that allows organizations to collect flexible feedback from their frontline workers. By enabling leaders to gather insights from their teams, this tool helps businesses improve workplace culture and employee engagement. Lastly, UKG Wallet™ offers employees on-demand access to their earned wages, promoting financial wellness and giving workers greater control over their finances.

Evelyn McMullen, research manager at Nucleus Research, praised UKG’s consistent leadership in workforce management, stating, “UKG is a Leader in our WFM Technology Value Matrix for the sixth year now by demonstrating strong product usability and the ability to support complex workforce management needs across various industries. With its comprehensive suite, including an array of generative AI and AI agent use cases, coupled with in-depth, real-time insights and recommendations, UKG is clearly committed to helping organizations unlock their growth goals by optimizing productivity, creating great employee experiences, and delivering workforce intelligence in the moment decisions need to be made.”

Read also: BCPS honors dedicated volunteers and partners during the 2025 Community Involvement Awards at Lauderhill Performing Arts Center

In addition to the recognition from Nucleus Research in the WFM Technology Value Matrix, UKG has also been ranked highly in the human capital management (HCM) space. The UKG Ready® suite was named a Leader in the SMB HCM Technology Value Matrix for the fifth consecutive year, while UKG Pro® was ranked a Leader in the HCM Technology Value Matrix for the 14th consecutive year. These accolades underscore UKG’s ongoing commitment to delivering comprehensive HR and workforce management solutions that cater to the diverse needs of businesses worldwide.

As organizations continue to adapt to an ever-changing workforce landscape, UKG remains at the forefront of innovation in workforce management technology. By offering cutting-edge solutions, such as AI-powered tools, real-time insights, and comprehensive workforce management capabilities, UKG is helping businesses optimize their operations, improve employee satisfaction, and stay ahead in a competitive market.

This recognition from Nucleus Research is a testament to UKG’s unwavering focus on innovation, customer satisfaction, and driving tangible business outcomes through workforce management solutions. As businesses look for ways to navigate the complexities of modern workforce management, UKG continues to be a trusted partner, delivering powerful, user-friendly solutions that make a difference.