New York Sports Club expands use of UKG real-time workforce insights to strengthen frontline operations across more than 30 fitness locations

Fort Lauderdale, Florida – New York Sports Club (NYSC), one of the most recognized fitness brands in the northeastern United States, is reshaping how it manages its workforce across more than 30 club locations by using real-time workforce insights powered by UKG. The company, which operates full-service gyms across New York, New Jersey, Boston, Washington D.C., and Philadelphia, is leaning into technology to bring structure, clarity, and flexibility to a fast-moving frontline environment where staffing and member service need to stay perfectly aligned.

At the center of this shift is the UKG Ready® suite, an integrated workforce management system that brings together recruiting, onboarding, scheduling, engagement, and payroll in a single platform. For NYSC, which employs more than 900 people across its brands, including boutique studio Fhitting Room and women’s-only gym Lucille by NYSC, the challenge has always been scale and coordination. Different locations, different member needs, and different staffing demands meant that traditional systems often left gaps in visibility.

That gap is exactly what NYSC says has changed with UKG.

“With UKG, we now have real-time visibility into our workforce that we simply didn’t have before,” said Nathan del Llano, Director of HR Systems and Learning Development at New York Sports Club. “By bringing together insights across labor scheduling, performance, pay equity, employee certifications, and benefits, we’re able to make more informed and connected decisions, ensuring we’re supporting our frontline employees in the right ways while driving stronger outcomes across the business.”

Read also: Fort Lauderdale food store worker arrested after allegedly opening fire on man and vehicle

The impact of that visibility is especially clear in daily operations. Frontline employees, who make up the majority of NYSC’s workforce, now have direct access to schedules, shift swaps, and open hours through mobile tools connected to the UKG Workforce Operating Platform. Instead of relying on managers or manual scheduling adjustments, employees can manage parts of their own work life in real time, a change that has shifted how flexibility is experienced inside the organization.

Managers, too, are seeing a shift in how they handle staffing decisions. Rather than working with static schedules, they now adjust staffing based on live demand across multiple club locations. That means a busier gym can be reinforced quickly, while quieter periods allow for more balanced coverage elsewhere. It is a constant balancing act, but one that UKG’s system is designed to simplify.

“UKG has given us the flexibility to staff our locations more effectively,” said del Llano. “Our managers can align staffing with real-time demand to ensure we have the right people with the right skills in the right place at the right time, while our employees have more control over when and where they work. That transparency and flexibility help our teams balance their work and personal lives, while also making sure our clubs are fully staffed to support our members.”

The system has also reduced the administrative load that often slows down operations in multi-location businesses. Tasks that once required manual tracking, repeated data entry, or back-and-forth communication are now automated or streamlined. For NYSC, this has created more time for managers and employees to focus on direct member engagement, training support, and daily gym operations rather than paperwork and scheduling conflicts.

Compliance, which is especially important in fitness environments, has also become more consistent. Certifications such as CPR/AED training and specialized fitness qualifications are now tracked more systematically across all locations, reducing the risk of missed renewals or outdated records.

“Our environment is fast-paced, and compliance is critical, especially when it comes to certifications like CPR/AED and specialized fitness training,” said del Llano. “We’ve automated much of that process through UKG, which not only saves time but also gives us confidence that we’re staying compliant across all locations.”

Read also: Pompano Beach prepares for its largest ever 4th of July celebration

Beyond scheduling and compliance, NYSC has also improved how it recruits and hires new employees. With UKG Ready’s recruiting tools, managers are now able to see stronger candidate matches more quickly, helping reduce delays in hiring and improving how new staff are placed into roles that fit both their skills and the club’s needs.

“We’ve empowered our managers with tools that bring the right candidates directly to them, which has made a big impact on how quickly we can hire,” said del Llano. “With pre-screening and streamlined workflows, we’re able to move faster and ensure we’re hiring the right people to support our teams and our members.”

This shift toward connected workforce management reflects a broader trend in how companies with large frontline teams are approaching operations. Instead of separate systems for hiring, scheduling, payroll, and compliance, NYSC now operates through a unified structure that connects all of these functions in real time.

From UKG’s perspective, the goal is to reduce complexity and improve visibility so organizations can respond more quickly to workforce needs. The company’s leadership says this kind of integration is essential for industries that depend heavily on frontline employees.

“It shouldn’t be complicated to support the frontline employees who are essential to organizations like New York Sports Club,” said Chris Kiklas, General Manager, SMB solutions at UKG. “By bringing recruiting, onboarding, scheduling, and pay together in one easy-to-use solution, UKG helps businesses reduce complexity, gain clear visibility into their workforce, and stay flexible as needs change. Frontline teams can focus less on systems and more on supporting their people.”

For NYSC, the change is already visible across its clubs. Managers are making faster staffing decisions, employees have more control over their schedules, and compliance processes are more reliable. While the fitness industry continues to evolve, the company’s investment in real-time workforce technology is shaping how it balances operational efficiency with employee experience.

As NYSC continues to expand and manage its multi-brand portfolio across major U.S. cities, the emphasis on connected systems and real-time insights is expected to play an even larger role in how it supports both its workforce and its members in the years ahead.