City of Oakland Park launches Cody AI pilot program to improve collection and processing of community enhancement requests from residents and businesses

Oakland Park, Florida – The City of Oakland Park has introduced a new digital tool aimed at making it easier for residents to report neighborhood concerns and community maintenance issues. The pilot program, called Cody, is an AI-powered assistant designed to collect community enhancement requests and help streamline communication between residents and city staff.

Officials say Cody gives residents another option to report issues related to property maintenance, neighborhood conditions, and other community enhancement matters. The tool is available even during after-hours periods or when city officers are actively assisting other community members, helping ensure that concerns can still be captured without delay.

Once a resident submits a request through Cody, the system gathers the necessary details and automatically generates an email. That message is then sent directly to the Community Enhancement Officer responsible for the specific area, allowing for review and follow-up within the city’s established procedures. The goal is to reduce gaps in communication and improve response efficiency.

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City leaders emphasized that the system is being introduced as a pilot program, meaning it will be closely observed during its early stages. Staff will monitor how Cody performs in real situations and make adjustments based on feedback and day-to-day operational experience.

A key feature of the AI assistant is its language capability. Cody can understand and translate dozens of languages, making it easier for residents who may not be comfortable communicating in English. Officials noted that this function is intended to improve accessibility and ensure that more community members can report concerns without language barriers.

The launch of Cody is part of a broader effort by the City of Oakland Park to modernize public services through technology. City officials pointed to other digital tools already in development, including the new Development Activity Viewer, as examples of how technology is being used to increase transparency and improve public access to information.

Together, these tools reflect what the city describes as a practical approach to innovation. Rather than replacing existing services, the goal is to support them, making it easier for residents to connect with city departments and understand what is happening in their neighborhoods.

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Despite the new system, residents and businesses can still contact the Community Enhancement division directly at 954-630-4400. Officials clarified that Cody is meant to serve as an additional support channel, especially during times when staff may be unavailable or outside regular business hours.

City staff will continue to evaluate Cody throughout the pilot phase, paying close attention to performance, accuracy, and user experience. Feedback from the community will play an important role in shaping any future updates or changes to the system.

For Oakland Park officials, the introduction of Cody represents a small but important step toward more responsive local government. By combining traditional service methods with new technology, the city aims to improve how quickly concerns are reported, processed, and addressed across the community.